Frequently Asked Questions
Everything you need to know about shopping with Dreame for your home essentials.
What is the standard shipping timeframe for furniture and decor?
Most in-stock items are processed within 1-2 business days. Standard delivery typically takes 5-7 business days, while larger furniture pieces requiring white-glove service may take 2-3 weeks depending on your location.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Do you offer warranties on electronic home appliances?
Yes, all Dreame smart home appliances and electronics come with a standard 1-year limited warranty covering manufacturing defects and hardware malfunctions.
How can I track the status of my delivery?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your account and visiting the 'Order History' section.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Klarna and Affirm for larger purchases.
What should I do if my item arrives damaged?
Please inspect your package upon arrival. If you notice any damage, take photos of the item and the packaging immediately and contact our support team within 48 hours to initiate a free replacement.